Refund & Returns Policy

Last updated: 19 October 2026

This policy applies to physical goods bought from Tara Spa Ltd by consumers. It explains statutory cancellation rights and the process for faulty or incorrectly supplied goods. Nothing in this policy limits any rights that cannot lawfully be excluded.

Who is responsible for your order

Seller: Tara Spa Ltd (company number 16293181)
Trading address and returns address: Tara Spa, 49 High Street, Yarm TS15 9BH
Email: info@taraspayarm.com

Tara Spa Ltd is the seller and your point of contact for your order, including cancellations, returns, refunds and faults.

Delivery information

UK delivery is £3.50 on orders up to £40. Free UK delivery on orders over £40.

Orders are usually dispatched in 1 to 2 working days (3 to 4 between October and December) and sent Royal Mail Tracked 48, so allow 3 to 7 working days.

Your 14-day right to cancel

If you buy goods online, you normally have the right to cancel your order without giving a reason. The cancellation period ends 14 days after the day on which you, or a person you nominate other than the carrier, receive the goods. If goods in one order are delivered separately, the period ends 14 days after receipt of the last item.

To cancel, tell us by a clear statement sent by email or post using the contact details above. Please include your name, order number, the goods you wish to cancel and a clear statement that you are cancelling. You may use the model cancellation form below, but you do not have to use it.

Returning cancelled goods

After telling us that you are cancelling, you must send the goods back or hand them to us without undue delay and no later than 14 days after the day you told us. You bear the direct cost of returning cancelled goods, unless the goods are faulty, not as described, otherwise do not conform to the contract, or we agree otherwise.

Return cancelled goods to: Tara Spa, 49 High Street, Yarm TS15 9BH. Keep proof of posting.

Refunds after cancellation

For a valid cancellation, we will reimburse the payment for the cancelled goods and the cost of our basic outbound delivery service. If you expressly chose a delivery option that cost more than our least expensive standard delivery option, we only have to reimburse the amount of the least expensive standard option.

We will make the reimbursement without undue delay and no later than 14 days after we receive the returned goods or, if earlier, after you provide evidence that you have sent them back. We may wait until one of those events before making the refund. We will use the same payment method you used for the original transaction unless you expressly agree otherwise, and we will not charge a refund fee.

You may inspect and handle goods as you would in a shop to establish their nature, characteristics and functioning. We may make a deduction for any loss in value caused by handling beyond what is necessary for that purpose.

Limited exceptions to cancellation

The right to cancel has limited legal exceptions. Relevant examples can include goods made to your specifications or clearly personalised, and goods that deteriorate or expire rapidly.

For sealed goods, the cancellation right can cease only where the goods are not suitable for return for health protection or hygiene reasons and have become unsealed after delivery. This is a limited legal exception. It does not automatically apply to all cosmetics, beauty products, skincare or personal-care products merely because they have been opened. It also does not affect your rights if goods are faulty, not as described or otherwise do not conform to the contract.

Faulty, damaged, incorrect or not-as-described goods

Goods must be of satisfactory quality, fit for their usual purpose and as described. If you believe goods are faulty, damaged, incorrect, not as described or otherwise do not conform to the contract, contact Tara Spa Ltd using the details above. Please include your order number and a description of the problem.

Please report damaged or wrong items within 48 hours and provide photographs where possible; this does not affect your statutory rights.

Damaged or wrong items will be replaced or refunded at no cost to you. Where goods are faulty or otherwise do not conform to the contract, we will arrange or reimburse reasonable return costs as required by law.

Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To: Tara Spa Ltd, 49 High Street, Yarm TS15 9BH, info@taraspayarm.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods: [insert goods].
Ordered on / received on: [insert date].
Name of consumer(s): [insert name].
Address of consumer(s): [insert address].
Signature of consumer(s), only if this form is notified on paper: [insert signature].
Date: [insert date].